As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequently with the public. Highlighted occupations include receptionist, bellhop, duty manager, and food-and-beverage staff. Each section illustrates and describes the skills necessary for each job and the tasks commonly expected to be carried out. The video focuses on developing a service-oriented attitude, good communication skills, professional grooming standards, and other important aspects. The DVD is subtitled and chaptered.
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ISBN UPC: |
9781608257393 |
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Format: |
DVD |
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Copyright: |
2008 |
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Length: |
22 minutes |