Set of eight posters are laminated to reduce wear and tear and measure 11" x 17" each. Decorative and instructional, these posters will help increase employee performance as well as teach and reinforce good service. Each poster focuses on a specific waitstaff function. Posters include: Giving Great Service, Increasing Tips; Rules for Table Service; Taking Orders; Presenting the Check; Clearing the Tables; Up-Selling; Handling Complaints.