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Item #: TS-CR003
Our Price: $29.95
 
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Description 

How can technicians handle the situation professionally when a service problem has escalated to more than one repeat call for the same problem? This video answers that question, showing technicians first what should NOT be said and done, following up with the right way to maintain professionalism and solve a service problem inherited from the technician who was there previously.
Format: Video
Copyright: 1997
Length: 10 minutes

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