NEW, NOT USED! The new edition of the essential guide to service skills and techniques that guarantee success. The demand for great service - the keystone of any restaurant's success - never fades. This concise yet comprehensive guide helps restaurant managers and staff in all types of dining establishments provide first-rate food and beverage service to every customer and create an excellent dining experience. It takes a practical approach to service training. Discusses different types of service, including French, American, English, Russian, family-style, banquet, and more. It demonstrates the technical skills associated with American service. It shows restaurant professionals and trainees the proper ways to: greet and seat guests; take orders and answer questions; serve food and beverages, and time the meal; present check and accept payment; respond to emergency situations; use the computer system to support service; serve alcoholic beverages. Supplemented with helpful photos and drawings that illustrate everything from napkin folding to taking orders by computer, this book gives servers the knowledge and skills they need to satisfy customers, increase gratuities, and develop a faithful clientele that keeps coming back for more. This new edition includes end-of-chapter projects that incorporate real-life situations.

ISBN UPC:	9780470107850
Format:	Book
Cover:	Softcover
Author:	Sondra J Dahmer & Kurt W Kahl
Copyright:	2008
Length:	208 pages