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Exceeding Expectations: Service Tips & Techniques - DVD

Item #: FBI-3306
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Description 

Industry surveys consistently show that service is the number one reason customers return to a restaurant. That means foodservice professionals must go beyond culinary excellence to ensure success. They must offer exceptional service – the type of service that ensures guests feel comfortable, makes dining enjoyable, and creates customer loyalty. “Exceeding Expectations,” the latest CIA front-of-the-house training DVD, provides a comprehensive lesson in the principles, standards, and practices that define outstanding service. Lessons include: Details of the dining room; Details of the table; Tray handling; Beverage service; Taking reservations; Pre-meal meeting; Seating and order taking; First course service and clearing; Entrée service and de-crumbing; Dessert orders and check handling; Dining room safety; Sanitation and personal hygiene. Bonus features include napkin folds and printable checklist. This video is subtitled.
ISBN UPC: 1583153306
Format: DVD
Author: CIA
Copyright: 2007
Length: 79 minutes

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